Cynthia D Izj

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Verified Reviewer

I’m upset at the amount of time to fix their error

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Was getting physical. Not informed at all of co-pay. Months later receive bill from CHI wanting what insurance didnt cover. Never was I asked for a copayment checking nor did my therapist say anything. I had to stop going to save money to pay their bill. On payment plan. Received 2 over due statement this weekend. Last reminder said 18 days to pay bill. 18 days was Feb 12 on my calendar. They started with the 12th.
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Loss:
$340
Pros:
  • Close by nice facility
Cons:
  • Seen by interns dont teust drs

Preferred solution: Apology

User's recommendation: Alway check copay’s

Anonymous
map-marker Bellevue, Washington

Very disappointed and very mad

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Chi - Very disappointed and very mad
Chi - Very disappointed and very mad - Image 2
So I bought the chi spin and curl and not only did it get stuck in my hair there was no safety button or anything u would think for a 120 styler if would be a better product but no worse thing I have ever purchased and the most dangerous one
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User's recommendation: Do not buy waste of money

Cynthia D Izj

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Verified Reviewer
| map-marker Kansas City, Missouri

Billing details

I began physical therapy at CHI for a long time. Never got asked for a copayment and assumed I was covered.

Several months go my and I am hit with a bill over $2400. Insurance pays some leaving a bill of $360. No one informed of this bill at all. So I am on a payment plan.

Got two text over the weekend Im over due. Last text received on February 22 stated I had 18 days before bill is due. Counted 18 days on my calendar and got March 12. How they got this by using the 22 of February as first day counted instead of 23 of February.

So over the weekend received 2 text msg that my bill is over due. Have spent an hour and a half trying ng to find CHIS email to email them but I cant find any.

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User's recommendation: Always check your copay when getting physical therapy

1 comment
Guest

If on February 22 you knew you were going to risk paying on the final day, you should have called them for an exact due date.

Francine T Hea

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Verified Reviewer
| map-marker Charlotte, North Carolina

Faulty hair color issue

Chi ionic # 508 turned out brown on my client yesterday. Have used for many years and its always BLONDE. However, during Covid I reported 508 turned brown on my client. Yesterday incident happened AGAIN. Brand new tube. Turned another clients hair ASHY brown. Had to highlite to correct! Set tube aside to notify you!! Today opened another new tube. Different client. Always use on her for blonde hair. Turned light brown!!! Client unhappy. Usually 508 works PERFECTLY. Whats going on???
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User's recommendation: Do not trust 508 to perform as blonde. UNSUAL UNEXPECTED RESULT WILL OCCUR!

Francine T Hea

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Verified Reviewer
| map-marker Charlotte, North Carolina

Faulty hair color issue

Used unopened tube of 508 Chi ionic on client, hair turned brown tone Used another/ backup unopened tube of 508, different client different day, hair turned brown tone AGAIN
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User's recommendation: Do not trust 508

Anonymous
map-marker Los Angeles, California

I asked a question, but nobody responded

Can you please tell me what is the difference between Chi silk infusion, and chi infra silk infusion. Thank you.
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Patti C Qtv

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Verified Reviewer

New Iron Problem

Hi I just purchased a CHI Iron. The spray nozzle does not work. The tank is full and the iron is hot. I tried with both dry setting and steam setting. When pressing the Spray Button #3 on your diagram, nothing comes out of the spray nozzle. This iron is brand new so it can't be mineral deposits causing the problem. Please advise. Your manul does not talk about the spray feature.
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Preferred solution: Instruction on how to use a feature

Anonymous
map-marker San Antonio, Texas

Wrong product received

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Ordered through Amazon. Received wrong product as pictured. Called Chi who verified product had changed slightly and they use different packaging for its Amazon products. Told us we should be directed to CHI website when ordering through Amazon. That is only way to tell if products are not fake.
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User's recommendation: Make sure you're directed to CHI when ordering.

Kristin S Egf

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Access number

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I cant get into my account bc I dont know my access code! Get rid of the access code! And dont make me type a hundred symbols!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Preferred solution: Price reduction

Joanne T Pga

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Verified Reviewer
| map-marker Cincinnati, Ohio

YOUR CHI IRON BURST INTO FLAME WHILE IRONING.

YOUR CHI IRON BURST INTO FLAME WHILE IRONING.
YOUR CHI IRON BURST INTO FLAME WHILE IRONING. - Image 2
chi iron poor quality, it was working fine and all of the sudden the cord sparked and the bottom burned out. It ruined my husband very expesive white shirt. This could have been worse. I need a refund or a replacement meanwhile I will return to you.
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Loss:
$245
Pros:
  • It handled well for the first few months
  • And it started a spark on the plug
Cons:
  • It was fine for the first few months

Preferred solution: Full refund

User's recommendation: poor qulity

1 comment
Joanne T Pga

I finally received the shipping label after asking several times. I shipped the Iron and my husbands work shirt that was damaged by the Iron.

I shipped it on February 7th 2022.

I am anxiously waiting for the right response. Thanks and I'll keep you informed.

Rebecca M Ueb
map-marker Evansville, Indiana

The product does not work

Straightener has not worked since I opened it. Bought it at the mall.no one will exchange it. Very disappointed
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Loss:
$100
Cons:
  • Product is hard to find anyone to fix or replace your chi

Preferred solution: Full refund

User's recommendation: Do not waste your money their warranty is worthless

Chidinma N Sai

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Verified Reviewer
| map-marker Ifo, Ogun

I'm not impressed, I lodged a complaint some days back and till now no word from the company

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Chi - I'm not impressed, I lodged a complaint some days back and till now no word from the company
Chi - I'm not impressed, I lodged a complaint some days back and till now no word from... - Image 2
Chi - I'm not impressed, I lodged a complaint some days back and till now no word from... - Image 3
Chi - I'm not impressed, I lodged a complaint some days back and till now no word from... - Image 4
I bought a Chi Product, Hollandia Yoghurt to be precise and I noticed the neck was discoloring, I decided to open it only to perceive this very offensive odour from the pack. I decided to put it away as I wasn't convinced it was still good. After emptying the pack, I was still hearing a sound inside, I decided to cut it open only to behold that substance inside. It looks very irritating and disgusting and I can't help but wonder what it's doing inside a juice pack.
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Loss:
$3000

Preferred solution: Monetary compensation and an apology letter to me for negligence.

User's recommendation: Everyone should be careful, it's not just about expiry date , try to be more careful with what you ingest I to your system. The regulatory bodies have failed us woefully.

Pri
map-marker Phoenix, Arizona

Chi iron guard spray

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Bought and used it after reading the reviews. Very disappointed with this product. I have long dark hair and it made my hair very sticky to the point I could not brush thru it. Such a waste of 10 bucks. Worst heat protectant ever :(
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Loss:
$10
Reason of review:
Bad quality

Preferred solution: Full refund

Kaisyn Url

Chi Air Expert Flat Iron Review

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Just used my brand new Chi air expert and it's part 4 times and now won't turn back on. Not only that it also burnt my hair I am so mad. How do I complain to the company?
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Reason of review:
Bad quality
Anonymous
map-marker Argyle, Missouri

Chi Air Expert Flat Iron Review

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Chi - Simple Review #1467772383
I have a chi air and I have had less than a year and this morning it just broke into the plastic and burnt my hand and the caught my hair in it I'm sending a photo. Pretty scarey
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Pros:
  • I like the performance
Reason of review:
Bad quality
Anaiya Hnf
map-marker Gurgaon, Haryana

I ordered my straightener on 28 April 2014 , I hv nt received anything

Their website sucks....... They do not hv any customer service whatsoever ever. .......ll..l.......... I did not receive any tracking number and no product......... They are running a fraud , I have wasted $100 on them ......ll............................. I hope NO ONE ever buys from this website .....".................................................... I will report this matter to the concerned authorities and make sure these people return my money and also pay the damages .e y r a we r t y u I o p a snd . *** y o u p e o p l e . Y o u r t h e w
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Loss:
$100

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